1. Our Approach to Food Returns
We do not provide unrestricted returns simply because a customer changes their mind. We do, however, review genuine complaints fairly where a product is damaged, leaking, expired, materially incorrect, missing or reasonably suspected to be unfit for consumption. Nothing in this Policy is intended to restrict any consumer right or remedy that cannot lawfully be excluded.
2. When to Contact Us
Please contact info@shrisatvikoils.com preferably within 48 hours of delivery for damaged, leaking, expired, missing, materially incorrect or suspected unfit products. Please provide the order details, photographs of the product and packaging, shipping label where available, batch/lot information where relevant and a description of the issue.
3. Damaged or Leaking Product
If a product is damaged or has leaked during transportation, we may offer a replacement or refund, subject to reasonable verification and product availability. Where requested, customers should retain the affected product and packaging until the complaint has been reviewed.
4. Wrong or Missing Product
If an incorrect product is supplied or an item is missing, report the issue as soon as reasonably possible, preferably within 48 hours. Following verification, an appropriate resolution may include replacement, shipment of the missing item or refund of the affected amount.
5. Expired Product
If an expired product is delivered, contact us promptly and preferably within 48 hours with photographs showing the relevant date marking and order details. Following verification, appropriate corrective action may include replacement or refund.
6. Suspected Spoilage or Product Unfit for Consumption
If you believe an opened or unopened product is spoiled, contaminated or otherwise unfit for consumption, stop using or consuming it, keep the product and packaging safely where reasonably possible, and contact us promptly. We may request photographs, batch/date information and other information reasonably necessary for investigation. If the complaint is substantiated, an appropriate refund or replacement may be provided.
7. Opened or Used Food Products
Opened or used food products are generally not eligible for return merely because the customer does not like the product, has changed their mind, ordered the wrong variant or no longer wants the product. This does not affect genuine complaints concerning quality, safety, defects, material non-conformity or rights that cannot lawfully be excluded.
8. Change-of-Mind Returns
We generally do not offer change-of-mind returns for food products. Customers are encouraged to review the product description, ingredients, quantity, variant and other details before completing an order.
This does not affect any mandatory consumer right or remedy applicable under law.
9. Verification of Complaints SHRI SATTVA Pure goodness
To protect customers, food safety and product integrity, we may reasonably verify complaints before approving a replacement or refund. Verification may include photographs, packaging, batch/lot information, date markings, order information, delivery records, courier information and other relevant evidence.
10. Refund Method
Where a refund is approved, it will ordinarily be initiated to the original payment method. Where that method cannot reasonably receive the refund, another lawful method may be used after appropriate verification. The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank or financial institution.
11. Promotional, Discounted and Bundled Orders
Where an order was placed using a discount, promotion, bundle, referral benefit or other commercial offer, the refund may be calculated based on the actual amount paid, the affected product(s), applicable offer terms and the portion of the transaction affected by the approved refund.
12. Referral and Promotional Benefits
Referral, discount and promotional programmes may be offered from time to time. Their value, eligibility criteria, validity, qualifying products, minimum order requirements and other conditions may change based on the applicable campaign and prevailing business conditions. The specific terms displayed with a promotion at the time of purchase will govern that promotion. Shri Sattva may take reasonable steps to prevent fraudulent, duplicate, self-referral or abusive use.
13. No COD Refunds
Because Cash on Delivery is currently not offered, refunds for online orders will ordinarily be processed through the original online payment method or another lawful method where necessary.
14. Statutory Rights
Nothing in this Policy is intended to exclude, restrict or waive any consumer right, product-safety right, refund right or other legal remedy that cannot lawfully be excluded or restricted under applicable law.
15. Customer Feedback and Corrective Action
Customers are welcome to provide feedback even where a return or refund is not applicable. We take genuine product-quality and food-safety concerns seriously and may undertake reasonable corrective action where appropriate.
16. Contact Us
Shri Satvik Golden Grains & Oil
Brand: Shri Sattva
Vill- Sangrampur, Post- Gondey District- Pratapgarh, Uttar Pradesh – 230403, India
- Email: info@shrisatvikoils.com
- Phone/WhatsApp: +91-7618844888
- Grievance Officer: Mr. Anand Mishra
- Designation: Marketing Head
