1. Who we are
Shri Sattva is the customer-facing brand of Shri Satvik Golden Grains & Oil, which operates this website and sells packaged food products including cold-pressed edible oils and flour products.
- Business Address: Vill- Sangrampur, Post- Gondey, District- Pratapgarh, Uttar Pradesh – 230403, India.
- Privacy Contact: info@shrisatvikoils.com
- Phone/WhatsApp: +91-7618844888
2. Information We May Collect
A. Information You Provide
- name
- email address
- mobile or telephone number
- billing and delivery address
- account information
- order details, products purchased and quantities
- delivery information
- customer-service correspondence
- reviews, feedback, enquiries and referral-related information
- other information voluntarily submitted through website forms.
B. Payment-Related Information
- Payments may be processed through authorised third-party payment service providers.
- Available methods may include UPI, cards, net banking and wallets.
- Depending on the integration, we may receive transaction references, payment status, payment amount, payment method category and information necessary to confirm or refund an order.
- Payment credentials may be handled directly by the applicable payment provider and may not be retained by Shri Sattva.
C. Automatically Collected Information
- IP address, browser type, device type and operating system
- pages visited, referring pages and approximate usage information
- CONFIDENTIAL
- DRAFT FOR LEGAL REVIEW
- session information
- cookies and similar technologies, depending on the live website configuration.
3. How We Use Your Information
We may use information to create and manage accounts; process and confirm orders; arrange delivery; communicate order status; provide customer support; process refunds and eligible returns; respond to complaints; verify transactions; detect and prevent fraud or misuse; maintain website security; improve website functionality and customer experience; maintain accounting and transaction records; comply with applicable law; and send promotional communications where legally permitted.
4. Promotional Communications
Where permitted by applicable law, we may send information about products, offers, launches or other Shri Sattva communications. You may opt out of promotional communications through the mechanism provided in the relevant communication or by contacting us. Transactional and service-related messages may still be sent where reasonably necessary.
5. Sharing of Information
We may share relevant information with payment processors, website hosting and technology providers, logistics and delivery partners, email and communication providers, customer-support providers, analytics providers and other service providers reasonably necessary to operate the website and fulfil orders.
6. Legal and Regulatory Disclosures
We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, comply with legal process, prevent fraud or unlawful activity, protect rights or safety, or establish, exercise or defend legal claims.
7. Sale of Personal Information
We do not intend to sell customers’ personal information as a standalone commercial product. Third-party service providers may nevertheless process information for legitimate operational, technical, payment, delivery, analytics or marketing purposes as described in this Policy.
8. Cookies and Similar Technologies
Our website may use cookies for login sessions, shopping-cart functionality, preferences, security, website performance and analytics. Depending on the live configuration, third-party analytics or advertising services may also use similar technologies. The published Policy should match the actual cookie and analytics configuration.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, logistics services or other external platforms. Their privacy practices are governed by their own policies and terms.
10. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction. No internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We may retain personal information for as long as reasonably necessary for order fulfilment, customer support, accounting, tax and regulatory compliance, fraud prevention, dispute resolution, legal claims, security and legitimate business purposes.
12. Your Requests and Choices
Subject to applicable law, you may contact us to request information about personal data we hold, correction of inaccurate information, raise a privacy concern, request deletion where legally available, or modify certain communications preferences. Some information may need to be retained for legal, tax, accounting, security, fraud-prevention or dispute-resolution purposes. CONFIDENTIAL • DRAFT FOR LEGAL REVIEW
13. Children’s Privacy
The website is intended for individuals who are legally capable of entering into purchases. We do not knowingly seek to collect personal information from children for independent purchasing. Parents or legal guardians may contact us regarding information submitted by a child.
14. Business Transfers
If Shri Satvik Golden Grains & Oil undergoes restructuring, merger, acquisition, sale of assets or a similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website functionality, technology, payment or delivery systems, data practices or legal requirements. The updated version will be published with a revised effective date.
16. Grievance and Privacy Contact
- Grievance Officer: Mr. Alok Mishra
- Designation: Marketing Head
- Email: info@shrisatvikoils.com
- Phone/WhatsApp: +91-7618844888
- Address: Vill- Sangrampur, Post- Gondey, District- Pratapgarh, Uttar Pradesh – 230403, India.
